Internal service desk
Give internal requests a clear intake, queue and owner. Follow service levels, approvals and resolution in WorxCenter's service desk.
A practical example for your team
An IT desk receives a laptop request, checks the required approval, assigns a handler and keeps the employee informed through the same request record.
Illustrative workflow. Your setup, access and enabled features determine the available steps.
See how WorxCenter fits togetherHow internal service desk works
- 1
Organize intake
Configure desks and request forms around the services your departments provide. Collect the information handlers need before they begin resolving the request.
- 2
Manage the queue
Use request status, priority and service-level context to review the queue. Assign responsibility according to the desk's configured handling and routing rules.
- 3
Keep resolution visible
Handle discussion, approval steps and resolution with the request. Connect desk duties when the team needs scheduled coverage and a clear handover.
Related WorxCenter features
Project management
Organize project delivery with connected stories, tasks, team discussions and documents. Give everyone a clear place to follow the work.
Explore project managementUser stories and acceptance criteria
Describe requirements as user stories, define acceptance criteria and connect the tasks needed to deliver them in WorxCenter.
Explore user stories and acceptance criteriaTask management and Kanban boards
Assign tasks, organize work in board and list views, and follow status changes with WorxCenter. Keep ownership and delivery context visible.
Explore task management and kanban boardsSprint planning and delivery
Plan a sprint around selected stories and tasks. Keep the sprint scope and delivery work connected for your team's review.
Explore sprint planning and deliveryProject and delivery insights
Review delivery progress alongside projects, tasks and sprints. Use the available work signals to guide a focused team discussion.
Explore project and delivery insightsDesk duties and handovers
Plan service desk duty rosters, review coverage and manage handovers. Keep primary, backup and specialist responsibilities clear as shifts change.
Explore desk duties and handoversWhat to prepare for a walkthrough
Bring one project or service queue, the people responsible and the stages your team uses. We can discuss task views, sprint needs, service levels and duty coverage.
Bring an example of this process and the people who need to participate. We can confirm the relevant plan, access and configuration.
Make internal service desk work for your team.
Tell us what you need to achieve. Your enquiry will include this feature so the conversation starts with the right context.