Give every service request an owner and a next step.
For operations teams managing internal services and repeated responsibilities. Connect request intake, desk coverage and follow-through so the next handoff has enough context.
A workflow to discuss with your team
Organize incoming requests
Collect the right information through request forms and review the service queue.
Explore this step2Plan who is on duty
Review coverage and publish a duty roster with clear backup and handover responsibilities.
Explore this step3Maintain recurring work
Schedule the routines that support the service and review them when responsibilities change.
Explore this stepThe capabilities behind this workflow
WorxCenter
Plan projects, shape stories and organize tasks and sprints. Handle internal requests through a service desk, with desk duties and handovers keeping coverage clear.
Explore WorxCenterSamay
Record attendance, review work activity and manage leave and holiday calendars. Keep recurring schedules connected to the working day.
Explore SamayWorxTalk
Discuss work in direct and group conversations, meet with colleagues and review meeting action items. Keep the next responsibility close to the discussion.
Explore WorxTalkBring your team's real process.
Share the current handoffs, the people involved and the first problem you want to solve. We can review the fit together.