Company knowledge and policy documents

Scenario#

An operations team maintains a service procedure, reviews a proposed change and points colleagues to the shared document when questions come up.

Steps#

1. Create a useful reference

   Write guidance around the questions your team actually needs answered. Give each document a clear subject and an identifiable owner in your working process.

2. Review the content

   Use document review and history when guidance changes. Check that the content remains appropriate before directing people to it.

3. Connect employee policies

   Use HR policy workflows when employees need a tracked acknowledgement. A knowledge document and an employee acknowledgement serve different parts of the policy process.